Introduction
Welcome to Zawaya Platform, a product by Connex, a leading company specializing in automating architectural designs using artificial intelligence. Please read these terms and conditions carefully before using the platform. By registering on the platform, you agree to comply with these terms and conditions.
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1. Definitions
1.1 Platform: Refers to the Zawaya online platform operated by Connex.
1.2 Individual: Any rational, adult person capable of entering into legal contracts.
1.3 User: Refers to any individual or entity registering for and using the platform's services.
1.4 Design: Refers to architectural plans and engineering drawings generated through the platform.
1.5 Request: Refers to the application form submitted to register for the platform's services.
1.6 Subscription: The fee paid for receiving the "Service," excluding VAT and any additional charges.
1.7 Usage: Refers to the interaction with the platform and benefiting from its design services in accordance with its intended purposes.
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2. Subscription and Payment
2.1 Subscription fees are exclusive of VAT and must be paid in full.
2.2 The subscription allows the user to use the design for a single project designated for one specific land plot.
2.3 Users may not reuse the design for other projects under any circumstances.
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3. Cancellation and Refund Policy
3.1 General Provisions
3.1.1 The company reserves the right to amend or update this policy at any time at its sole discretion.
3.1.2 Any amendments or updates apply to new requests following the date of publication on the website or notification to users, whichever occurs first.
3.1.3 Continued use of the company’s services after any amendments signifies your acceptance of the changes.
3.2 Free Trial
3.2.1 If applicable, free trials are limited to 2D plans only, with no obligation on the company to provide additional or free services.
3.2.2 The company reserves the right to withhold, cancel, or modify the free trial at any time without providing reasons and without incurring liability to the user.
3.3 Cancellation and Payment
3.3.1 Users may not cancel requests after completing payment.
3.3.2 All payments are final and non-refundable under any circumstances unless otherwise agreed upon between the company and the user.
3.3.3 Users are responsible for ensuring the accuracy of their requests and details before completing payment.
3.4 Limitation of Liability
3.4.1 The company is not liable for any losses or damages arising from the user’s inability to utilize the service or for reasons beyond the company’s control.
3.4.2 In exceptional cases where the company refunds any amounts at its sole discretion, such refunds do not constitute a binding obligation for future cases.
3.5 Final Provisions
3.5.1 This policy is governed and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
3.5.2 If any provision of this policy is found invalid or unenforceable, the remaining provisions shall remain valid and enforceable.
3.5.3 This policy is an integral part of the company's general terms and conditions. Undefined terms shall be interpreted as per the general terms and conditions.
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4. Intellectual Property Rights
4.1 The platform retains all intellectual property rights related to the designs.
4.2 Users are prohibited from sharing data or services available on the platform.
4.3 Users may not modify, copy, or republish any part of the designs without prior written consent from the platform.
4.4 The company reserves the right to use user data internally while respecting its data policies in line with the Kingdom of Saudi Arabia’s regulations ("SDAIA").
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5. Use of Designs
5.1 Designs must be used per platform rules and not in a way that infringes intellectual property rights.
5.2 Users bear full responsibility for any unauthorized use of the designs.
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6. Delivery of Designs
6.1 A request is considered complete when the user receives all design documents (design outputs).
6.2 Users can access and download design outputs from the platform for four months from the service start date.
6.3 Accounts are automatically deactivated after the specified period, and users cannot request refunds or access design outputs afterward.
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7. Legal Liability
7.1 The platform is responsible for reviewing designs to ensure compliance with building codes and regulations during the building permit process with relevant authorities (municipalities).
7.2 Users cannot request design modifications after the building permit is issued.
7.3 The platform disclaims liability for any changes made by users or their contractors during construction, including those affecting compliance with architectural codes or regulatory requirements.
7.4 The platform is not liable for direct or indirect damages resulting from using designs in project execution.
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8. Fair Use Policy
8.1 A maximum of 5 revisions is allowed for floor plans after payment.
8.2 A maximum of 4 revisions is allowed for elevations.
8.3 A maximum of 2 revisions is allowed for mechanical, plumbing, and electrical plans.
8.4 Additional revisions require extra fees, to be agreed upon in advance.
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9. Amendments to Terms and Conditions
9.1 The platform reserves the right to modify these terms and conditions at any time.
9.2 Users will be notified of any changes via email or platform notifications.
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10. Governing Law
10.1 These terms and conditions are governed and interpreted according to the laws of the Kingdom of Saudi Arabia.
10.2 Any disputes arising from platform usage shall be resolved before the competent courts of Saudi Arabia.
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Contact Us
For inquiries, please contact our support team via the email or phone number available on the platform.